Welcome to the official website of Joyor Scooters, you are about to embark on a fun and convenient scooter journey! To ensure that your shopping experience is smooth and enjoyable, we offer a variety of payment methods and have taken stringent security measures to protect your personal information and payment security. Below is a detailed payment guide to help you complete your purchase and enjoy your Joyor scooter.

Note: Only for orders purchased on our website (joyor-electricscooter.com), we can provide you with 12 months of after-sales and maintenance services. If you want to buy accessories, you can also consult our customer service staff to buy, If you purchased the joyor electric scooter on Amazon, eBay or other platforms, you need to find the customer service staff of the website you purchased to provide after-sales maintenance services, our company has regulations, where you buy it, it will be provided by the website you purchased. Complete after-sale service, sorry.

1. Duration of after-sales warranty

Within 14 days , we will only refund or exchange an item if we determine that the scooter has failed due to defective materials/workmanship (from the date of delivery). In this case, there is no shipping charge for the return or exchange.

After 14 days - 12 months, we offer free parts and free repairs if the customer has a product quality problem. Customers are not responsible for return shipping costs, but are responsible for shipping costs sent to you after the return (customers will be charged for shipping costs up to once). Please contact us before returning defective items in order to receive a return shipping address and other instructions.

You must communicate with our customer service before returning the package to our overseas warehouse, otherwise it is easy for your returned package to be lost and unclaimed, thank you for your cooperation!

Depending on the different components of the product, we differentiate between after-sales warranty periods:

• Batteries, motors, meters, controllers: the after-sales warranty for these key components is limited to six months. Within this period, if you find any quality problem or failure of these parts, you can enjoy free replacement service.
• OTHER ACCESSORIES: Other accessories except battery, motor, meter and controller, such as frame, wheels, brake system, etc., enjoy one-year after-sale warranty period. During the warranty period, if these accessories have quality problems, we will provide free repair or replacement.
• The wearing parts, if not received by the customer, but damaged during use, need to be purchased and replaced by the customer. Perishable parts: (tire kit, brake kit)

2. Human damage

Please note that human damage is not covered by the after-sales warranty. If the scooter is damaged due to improper use, accidental collision or other human factors, it will not be entitled to after-sale warranty service. We recommend that you pay attention to safety when using the scooter to avoid unnecessary damage.

3. Refunds and exchanges

You are entitled to a refund or exchange if the following conditions are met:

• Defects in materials/workmanship: if we determine that your scooter has failed due to a defect in materials or workmanship, you may request a refund or replacement item within 14 days of the date of purchase. In this case, you will not have to pay for shipping.

4. Requests for refunds or exchanges

If you believe your scooter has a quality problem or malfunction and is eligible for a refund or exchange, please follow the steps below to request a refund or exchange:

• Contact Customer Service: Please contact us through our official website or customer service e-mail, explain your questions and requirements in detail, and provide the order number and proof of purchase.
• Confirmation of fault: Our after-sales team will communicate with you and ask you to provide relevant information or photos to confirm the fault.
• REFUND OR EXCHANGE PROCESSING: Once it is confirmed that the scooter has quality problems or malfunctions and meets the conditions for refund or exchange, we will immediately arrange the processing of refund or exchange and solve the problem for you as soon as possible.

5. Return and exchange process

If you need to return or exchange an item, please follow the process below:

• Fill out a request form: We will provide you with a return or exchange request form, which you will need to fill out and send to us.
• Sending back the product: After receiving the return or exchange request form, we will instruct you to send the product back to the specified address.
• PROCESSING REFUNDS OR EXCHANGES: Once we have received and confirmed the returned product, we will process the refund or exchange immediately and notify you of the outcome as soon as possible.

All joyorescooter-eu.com customers are eligible for our unconditional warranty immediately upon purchase. If you have any questions about whether your product is still under warranty, please email support@joyor-escooter.com and inquire about your warranty status.

The warranty is void and all rights to the warranty are forfeited in the following cases:

● The product has been modified or repaired by unauthorized technicians or/and faulty, modified or non-original equipment/accessories have been used.
●The product has suffered accident or damage due to external factors, atmospheric conditions or any other such event.
● Failure is caused by dirt, impurities, water, foreign objects, etc.
●The product was used in the rain and/or driven through a body of water with a depth greater than 4 cm.
●The identification series/codes/marks, etc. of the product or parts have been removed/are illegible, markings or embossments made for various purposes Dents, mechanical shocks, thermal or other breaks, cracks, etc., have occurred in spare or original parts, and these cannot be attributed to them.
● Changes in the original state of the product due to natural influences (corrosion, condensation, etc.) as a result of improper storage conditions.
● Failure to use the product in accordance with the conditions specified in the user's manual. - Link The product failure was caused by vandalism or similar reasons.
● The warranty period has expired.

Warranty exclusions:
a) Warranty is void if the user has
: - Damage due to accident, misuse, abuse, alteration or vandalism;
- Improper or inadequate maintenance;
- Unauthorized modification or commercial use;
- Unsupervised use by children under 18 years of age
b) Please contact us before returning a defective item; otherwise, your return request may be delayed.
c) If the product is not repairable within one year or a replacement cannot be provided due to lack of stock, a refund will be made to the customer.
d) When returning an item, ensure that it is shipped via a traceable method of transportation in order to prevent it from being lost in transit. For warranty details on other items, please refer to the original instruction manual supplied by the manufacturer. For more detailed information on warranty, please refer to our Return Policy or contact our Customer Service for further assistance.

Joyor Scooter adheres to the principle of user first, providing you with high quality products and perfect after-sales service. Our after-sales policy is strictly in accordance with reasonable and legal standards to ensure that your rights and interests are fully protected. If you have any questions or need help with our after-sales policy, please feel free to contact our customer service team and we will be happy to serve you. Thank you again for choosing Joyor scooters, and we look forward to providing you with more fun and convenience on your scooter journey!